Frequently Asked Questions

PRODUCTS AND MATERIALS

What makes Wearable Dye products unique?
Our clothing features innovative dyeing techniques that create unique color patterns on premium fabrics. Each piece undergoes special treatment that ensures no two items are exactly alike.

How should I care for my dyed garments?
We recommend:

  • Cold hand wash separately
  • Use mild detergent
  • Avoid bleach and harsh chemicals
  • Dry flat away from direct sunlight
  • Iron on low heat if needed

Are the colors colorfast?
Yes, our special dyeing process ensures colors remain vibrant. However, we recommend washing separately for the first few washes as some color transfer may occur.

ORDERS AND PAYMENT

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Can I modify my order after placing it?
Orders can be modified within 2 hours of placement. Contact our customer service immediately through our website contact form.

Do you offer student discounts?
Yes, we offer 15% student discount with valid student ID verification through our student discount program.

SHIPPING AND DELIVERY

What are your shipping options?

  • Standard shipping: 3-5 business days
  • Express shipping: 1-2 business days
  • Next day delivery: Order before 2 PM
  • International shipping: 5-10 business days

Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.

How can I track my order?
You will receive a tracking number via email once your order ships. You can also track orders through your account on our website.

RETURNS AND EXCHANGES

What is your return policy?
We offer 28-day returns for unworn items in original condition with tags attached. Custom dyed items cannot be returned unless faulty.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The time to appear in your account depends on your bank.

Can I exchange an item?
We recommend returning the original item and placing a new order to ensure size availability.

SIZING AND FIT

How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing these with your favorite fitting garment.

Are your sizes true to size?
Most customers find our sizes true to standard sizing. For oversized styles, we note this in the product description.

What if the fit isn’t right?
You can return items within 28 days for a full refund, provided they meet our return conditions.

CUSTOM ORDERS

Do you take custom dye orders?
Yes, we accept limited custom dye projects. Contact us through our custom orders form with your requirements.

How long do custom orders take?
Custom orders typically take 2-3 weeks for completion and shipping, depending on complexity.

Can I cancel a custom order?
Custom orders can only be cancelled within 24 hours of placement, before production begins.

CARE AND MAINTENANCE

How do I maintain the unique dye patterns?

  • Wash inside out in cold water
  • Use color-safe detergent
  • Avoid prolonged soaking
  • Dry immediately after washing

What if the color fades?
Some natural fading may occur over time, which adds to the garment’s character. Excessive fading may indicate improper care.

Can I dry clean dyed items?
We recommend against dry cleaning as chemicals may affect the dye. Follow our care instructions for best results.

WHOLESALE AND CORPORATE

Do you offer wholesale pricing?
Yes, we work with select retailers. Please contact our wholesale department through the website.

Do you do corporate gifting?
Yes, we offer corporate gifting services with custom options. Contact us for more information.

What are your minimum orders?
Minimum orders vary by program. Contact us for specific requirements.

TECHNICAL SUPPORT

The website isn’t working properly
Try clearing your browser cache or using a different browser. If problems persist, contact our technical support.

I can’t access my account
Use the “Forgot Password” feature or contact customer service for assistance.

My payment was declined
Check your card details and ensure you have sufficient funds. Contact your bank if issues continue.

For additional questions not covered here, please use our contact form available on our website.