Returns and Refunds

Returns Policy

We want you to be completely satisfied with your Wearable Dye purchase. If you’re not happy with your order, you may return most items within 28 days of delivery.

Return Conditions

To be eligible for return, items must meet the following criteria:

  • Unworn, unwashed, and in original condition
  • All original tags and labels attached
  • Original packaging included
  • accompanied by proof of purchase

How to Return Items

Step 1: Initiate Return
Log into your account on our website and navigate to “Order History.” Select the items you wish to return and complete the online return form.

Step 2: Prepare Package
Place items in their original packaging with all tags attached. Include the return form and original receipt or order confirmation.

Step 3: Ship Package
Use the prepaid return label provided. Drop off at any designated shipping location and obtain proof of postage.

Return Costs

  • UK returns: Free with prepaid label
  • International returns: Customer responsible for return shipping costs
  • Faulty items: Free returns worldwide

Refund Processing

Once we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Amount credited to original payment method
  • Shipping costs non-refundable (except for faulty items)
  • Email confirmation sent upon completion

Non-Returnable Items

The following items cannot be returned:

  • Face coverings and masks
  • Items marked as “Final Sale”
  • Products without original tags
  • Used or damaged items
  • Gift cards

Exchanges

We currently offer refunds rather than direct exchanges. To exchange an item:

  1. Return the original item for refund
  2. Place a new order for the desired item
  3. We recommend ordering new items before returning originals

Faulty Items

If you receive a defective item:

  • Contact us within 14 days of receipt
  • Provide photos of the defect
  • We will arrange free collection and replacement
  • Alternatively, receive full refund

International Returns

Additional conditions apply:

  • Returns must include customs documentation
  • Original shipping costs non-refundable
  • Processing may take 10-14 business days
  • Customer responsible for import duties

Return Status

Track your return through:

  • Your online account dashboard
  • Tracking number provided
  • Automated email updates

Special Considerations

Dyed Items
Due to our unique dyeing process:

  • Slight color variations are normal
  • Each piece is individually crafted
  • Natural variations enhance uniqueness

Made-to-Order Items
Custom orders:

  • Cannot be returned unless faulty
  • Production begins immediately after order
  • Contact us for special circumstances

Sale Items
Reduced price items:

  • Eligible for return within 28 days
  • Refunded at purchase price
  • Must meet all return conditions

Missing Items

If your return is incomplete:

  • Partial refund issued
  • We will contact you via email
  • Additional documentation may be required

Extended Returns

During holiday season:

  • Extended return period until January 31st
  • Applies to purchases from November 1st
  • Standard return conditions apply

For return-related questions, please use our contact form available on our website.